Nondiscrimination Policy

RUDRALEELA PRIVATE LIMITED — Operating ROMANCHA Version: 1.0 | Effective Date: April 25, 2026

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Our Commitment

Romancha is a platform for all of India. We are committed to building a community where every person is treated with dignity and respect, regardless of who they are.

Romancha will not tolerate discrimination in any form.

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Protected Characteristics

No host on Romancha may decline a guest, offer inferior service, or set different terms based on:

• Caste (including sub-caste or gotra)
• Religion or religious practice (including sampradaya, parampara, or sect)
• Sex, gender, or gender identity
• Sexual orientation
• Race, ethnicity, or national origin
• Disability or chronic illness
• Marital status
• Pregnancy or parental status
• Age (except where legally permissible, e.g., minimum age requirements)

No guest on Romancha may behave in a discriminatory or harassing manner toward a host based on any of these characteristics.

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What Hosts Can Legitimately Restrict

Romancha recognises that some homes operate with specific cultural, religious, or lifestyle practices. Hosts may legitimately restrict or specify:

• Dietary rules: Vegetarian-only kitchen; no beef; no pork; no alcohol on premises
• Prayer schedule or spiritual practice: Silence during aarti times; mandatory participation in morning prayer is NOT permitted
• Gender separation: Single-gender accommodation (common in traditional dharamshalas)
• Guest type: Families only; women travelers only; pilgrims only
• Behavioural rules: No smoking; no music after 10PM; shoes off indoors

These restrictions must be clearly stated in the Listing before a guest books. Hidden differential treatment of a guest who does not match an unstated preference is discrimination and will result in account suspension.

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Faith-Based Properties

Many Romancha hosts operate religious guest houses (dharamshalas, ashrams, mathas). These may legitimately:

• Require adherence to dietary norms while on premises
• Maintain gender-separated sleeping arrangements
• Have minimum dress codes

However, they may not:

• Refuse a guest of a different religion who agrees to observe the property's rules
• Charge different prices to guests of different faiths
• Treat guests with less dignity based on their caste or birth background

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Access for Guests with Disabilities

Romancha hosts are encouraged to clearly state whether their property is accessible for guests with:

• Mobility challenges (wheelchair, walking aids)
• Visual impairments
• Hearing impairments

If a host's property is not accessible, they must state this clearly. Refusing a guest with a disability without disclosure is a violation of this policy.

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Reporting Discrimination

If you experienced or witnessed discrimination on Romancha:

1. Report the incident through the app: go to the booking → "Report Issue" → "Discrimination or Harassment"
2. Or email: trust@romancha.in with your booking reference, the date, and what happened
3. Include any evidence (screenshots, messages)

Romancha will investigate all reports within 5 business days. If a violation is confirmed, consequences may include:

• Formal warning
• Listing removal
• Account suspension or permanent ban
• Reporting to relevant authorities where legally required

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Romancha's Own Obligations

Romancha commits to:

• Treating all users equally in our product decisions (not ranking based on caste, religion, or other protected characteristics)
• Not building features that enable or facilitate discrimination
• Reviewing reports of discrimination promptly and without bias

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Last Updated: April 25, 2026 | Version 1.0