Trust & Safety
How we protect guests and hosts on every booking
Trust isn't a feature we add on top—it's baked into how the platform works. Every host is verified. Every property is checked. Every payment is protected. Here's how we do it.
For Guests
Verified Hosts
Every host completes video verification with government ID. We match faces to documents before they can list.
Property Walkthroughs
Hosts submit video walkthroughs of their properties. What you see in the listing is what actually exists.
Geofenced Check-in
GPS verification confirms you're at the right location when checking in. No more wrong addresses or fake listings.
Secure Payments
Payments are processed securely. Hosts receive payouts 24 hours after you check in successfully.
For Hosts
Guest Verification
Guests verify their identity at check-in via the app. You know who's at your property.
Check-in Confirmation
Geofenced check-ins confirm guests actually arrived. Protects against no-show disputes.
Guaranteed Payouts
Payouts are processed 24 hours after guest check-in. This window allows time to report any issues.
Damage Claims
Document any damage immediately. Damage claims are between you and the guest directly.
How We Verify
Video KYC
Live video recording with government ID (Aadhaar, PAN, Passport). Facial matching confirms identity.
Property Walkthrough
Hosts record video of their property showing all rooms, amenities, and access points. Must match listing description.
Location Lock
GPS coordinates are captured and permanently locked. Can't be changed after verification—prevents bait-and-switch.
Backoffice Review
Our team reviews every verification. Properties go live only after human approval.
Something Wrong?
If you encounter a safety issue, misrepresented listing, or suspicious behavior—report it immediately.