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When guests don't show up
Handling no-shows for experiences
Last updated: 31 January 2026
Sometimes guests don't appear for their booked experience.
What to do
1
Wait at least 15 minutes past start time
2
Try to contact the guest
3
Document that you were present (photo with timestamp)
4
Mark as no-show in your dashboard
Payout
You receive your full payout for no-show bookings. The guest is not entitled to a refund.