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Communicating with guests
Best practices for guest communication
Last updated: 31 January 2026
Good communication leads to great experiences.
Before the experience
- Confirm the booking details
- Share exact meeting point with photos
- Remind them what to bring
- Provide your contact number
- Answer any questions promptly
Day of experience
- Send a reminder message in the morning
- Be reachable if guests have trouble finding you
- Confirm you're on your way
Info: Quick responses improve your ranking and booking rate.