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Guest no-shows
What happens when a guest doesn't arrive
Last updated: 31 January 2026
If a guest doesn't show up and doesn't cancel, you're still protected.
What happens
If a guest fails to check in without cancelling, the booking is treated as completed. You receive your full payout 24 hours after the scheduled check-in time.
Document the no-show
- Message the guest asking about their arrival
- Wait until after the check-in window closes
- Contact support if needed
Info: No-show payouts are processed automatically. You don't need to take any action.